Surf and Turf

1.) What are the features of your Products?

Our products are locally raised, offering the best quality, featuring AA-AAA grade. They are naturally raised and primarily grain-fed to provide tender, flavorful meat. During the summer months, our cattle also graze on grass to further enhance the quality. This combination of care and feeding gives our products a rich taste and superior texture. All our products are frozen to lock in freshness and ensure the best possible quality. To learn more about our process and commitment to quality, visit the Our Story section on our website.

2.) How do I choose the right product for my needs?

If you need help selecting the right product, feel free to use the chat inbox located at the bottom-right corner of the screen, we are always here to help!

3.) Do you offer any product warranties or guarantees?

Absolutely! We stand by our products with our From Farm to Table Satisfaction Guarantee. If you're unsatisfied for any reason, let us know, and we'll make it right. Learn more
here: https://carversonline.ca/pages/our-quality-our-guarantee

4.) How to cook the product?

To ensure safety and optimal taste, make sure the product reaches the recommended internal temperature. Be sure to check out the Canada cooking temperatures chart: link.
 If you need specific cooking tips feel free to reach us via our chat inbox we are happy to help!

5.) Do you offer Wholesale products?

Yes, we do! You can simply add a wholesale product on our website, fill our special “Request for Quote” form and we will get back to you as soon as we can. Orders can be also placed by Email
to Dave.carvers@gmail.com or Volo.carvers@outlook.com
Please note: Prices can change weekly without a notice.

1.) What shipping options do you offer?

We currently offer convenient local delivery within Manitoba. Don’t forget currently we have Winnipeg Free delivery. For more information regarding delivery zones, schedules, and fees, you can find all the details on our website. If you have a unique delivery request or specific questions, don’t hesitate to contact us directly—we’re happy to accommodate when possible!

2.) How long does shipping take?

Orders typically arrive within 1-2 business days. Please note that any orders placed over the weekend will be processed on the following business day. We pride ourselves on quick, reliable deliveries to ensure your products arrive fresh and on time.

3.) Do you offer out of Manitoba shipping?

Unfortunately, we have paused our Canada-wide shipping services for now. We currently only ship within Manitoba. If you’d like updates regarding our shipping policies in the future, please subscribe to our newsletter to stay informed.

4.) Can I track my order?

Yes! Once your order is prepared for delivery or shipped, you’ll receive an email notification that includes information is needed.

5.) Pickup policy

We also offer a pickup option for local customers. Simply select the pickup option during checkout, and we’ll notify you when your order is ready for collection. Please bring your confirmation Email at the time of pickup. For more details, feel free to contact our team directly.

1.) What forms of payment do you accept?

We accept a variety of payment methods, including Visa, MasterCard, Interac, American Express (AMEX), and JCB. Most general credit cards should work seamlessly during checkout. If you encounter any issues with your payment, please don’t hesitate to reach out for support.

2.) Are there any hidden fees or additional costs?

No, we are committed to full transparency. There are absolutely no hidden fees or unexpected costs when placing an order with us. What you see at checkout is exactly what you’ll pay.

3.) How can I use a discount code?

To redeem a discount or coupon code, simply enter the code in the designated field during checkout. The discount will be applied automatically, and you’ll see the updated total before completing your purchase. If you experience any issues with applying a discount, feel free to reach out to us for assistance.

What is your return or exchange policy?

While we do not accept returns or exchanges for safety and quality assurance reasons, we do offer refunds if there is an issue with your order. Your satisfaction is important to us, so if you encounter any problems, please contact us immediately. Please read our Refund policy here

1.) How do I create an account? What are the features?

Creating an account is quick and easy! Simply click “Create Account” on our website and fill in your details. Once your account is set up, you’ll have access to convenient features like: saved order history and delivery address

2.) How can I modify or cancel my order?

To modify or cancel an existing order, please use the chat feature on our website. We’ll do our best to assist you before the order is shipped.

3.) How can I track my order status?

You’ll receive regular updates via email, including tracking details once your order is prepared for delivery and shipped. If you have any concerns or questions, feel free to contact us.

How can I contact customer service?

We’re here to help! You can contact us, using email, or the chat feature on our website. Our team is always ready to assist you with any questions or concerns. For more info please use link

1.) What should I do if I encounter a problem with my order or product?

Please contact our chat support team immediately, and we’ll resolve the issue promptly. For more info please use contact us link

2.) How can I resolve issues with damaged or defective products?

If your product arrives damaged or defective, please reach out to us through the chat feature or email. We’ll investigate the issue and provide a solution as quickly as possible.

3.) What if I received the wrong product or a weight lower than expected?

Mistakes happen, and we’re here to fix them. Contact us immediately through our chat support, and we’ll make it right.